IT documentation is no longer a back-office line item for MSPs. It is the difference between a 5-minute password reset and a 90-minute war room, and the wrong platform choice costs more in technician hours than the license itself. Kaseya’s 2025 MSP Benchmark Survey consistently ranks documentation as one of the top three factors in MSP profitability per technician, alongside RMM automation and PSA workflow.
The top 4 IT documentation platforms for MSPs in 2026 reflect a market that has consolidated around four operating models. Hudu is the modern MSP-first platform. IT Glue is the mature Kaseya-anchored incumbent. N-able Passportal is the credential-led approach inside the N-able ecosystem. ITFlow is the open-source self-hosted alternative that finally hit stable release in 2025. Every other option is either a niche play, a generic wiki repurposed for MSP use, or a PSA bundle where documentation is a side feature.
This ranking weights MSP-specific operational fit more heavily than raw feature counts. A platform that wins on feature checklists can still lose in production if its access controls, multi-tenant model, or PSA integration was designed for a single-tenant IT department. No sponsored picks. No vendor PR.
Quick Take:
- #1 Hudu — 85/100. Best for general MSPs and IT Glue switchers. Flat per-user pricing, no minimum, no setup fee, self-hosted deployment at cloud parity. The default 2026 pick for most MSPs.
- #2 IT Glue — 80/100. Best for Kaseya-stack MSPs and larger teams. Most mature integration library in the category. Still the right call if your stack runs deep on Kaseya products.
- #3 N-able Passportal — 72/100. Best for N-able-stack MSPs that lead with credential management. Two-way AD sync, credential injection, and a rebrandable password product MSPs can resell to clients.
- #4 ITFlow — 65/100. Best for cost-conscious or self-hosted MSPs. Free GPL license, full data ownership, stable release in 2025. Legitimate option for small MSPs comfortable running Linux.
At a glance: Top 4 IT documentation platforms for MSPs
| Rank | Platform | Score | Best for | Starting price (verified May 2026) |
|---|---|---|---|---|
| #1 | Hudu | 85/100 | General MSPs and IT Glue switchers | $27/user/mo annual (cloud or self-hosted, no minimum, no setup fee) |
| #2 | IT Glue | 80/100 | Kaseya-stack MSPs and larger teams | $29/user/mo Basic (5-user minimum, 36-month term, plus onboarding fee) |
| #3 | N-able Passportal | 72/100 | N-able-stack MSPs leading with credentials | From ~$18/user/mo; full Documentation Manager bundle is quote-based |
| #4 | ITFlow | 65/100 | Cost-conscious or self-hosted MSPs | Free (GPL); ~$10–$25/mo VPS hosting cost |
#1. Hudu — Best for General MSPs and IT Glue Switchers — 85/100
Hudu wins this list because it has effectively matched IT Glue’s core feature set while removing the three friction points that frustrate most MSPs evaluating IT Glue: the 5-user minimum, the mandatory onboarding fee, and the long-term commitment. The company has positioned itself explicitly as the channel-first alternative since the Kaseya acquisition of IT Glue reshaped pricing in 2018, and that positioning has proven accurate. Hudu also offers self-hosted deployment at the same price as cloud, which is unusual in the category and a real factor for MSPs with data sovereignty requirements or compliance-driven infrastructure mandates.
The IT Glue switching trend on r/msp is real and has accelerated. Hudu maintains an official PowerShell migration script and GUI tool on GitHub specifically to lower that barrier, and most 10 to 50-tech MSP migrations complete within a one to two week window.
Standout features
- Cloud or self-hosted at the same per-user price — the only major documentation platform in this category that offers this.
- Structured client architecture with asset, configuration, network, and procedure templates built for MSP workflows, not adapted from a generic wiki.
- Built-in password vault with encryption, role-based access controls, and client sharing — not a standalone add-on.
- Hudu Radar optional add-on for network discovery and monitoring at $9 per company per month.
- Official IT Glue migration tooling is maintained on GitHub, covering companies, contacts, configurations, flexible assets, documents, and passwords.
Pricing: $27 per user per month on annual billing, cloud or self-hosted. No user minimum. No setup fee. Hudu Radar is optional at $9 per company per month. All pricing verified May 2026.
Best for: General MSPs from 1 to 100 technicians who want predictable per-user pricing, no enterprise contract terms, and the option to keep documentation data on their own infrastructure.
Skip if: Your MSP runs deep in the Kaseya ecosystem and depends on integrations — particularly Kaseya BMS, VSA, or Datto RMM — that have not yet reached Hudu’s maturity level.
Nolan’s Verdict: Hudu is the default 2026 pick for any MSP that does not have a compelling reason to stay on IT Glue. The pricing model is cleaner, the commercial terms are better, and the self-hosting option is something IT Glue simply does not offer. If you are currently evaluating documentation platforms and you are not deep in the Kaseya stack, start here.
#2. IT Glue — Best for Kaseya-Stack MSPs and Larger Teams — 80/100
IT Glue earns the second spot because it remains the most mature platform in the category by a meaningful margin — over 300,000 users, SOC 2 Type II compliance, and the deepest published integration library for MSP tools. For MSPs running multiple Kaseya products, the integration depth with Kaseya BMS, Datto RMM, and ConnectWise via Kaseya is operationally decisive in ways that a feature comparison spreadsheet does not capture well.
The reason it does not take the top spot is pricing and commercial terms. The 5-user minimum, mandatory onboarding fee, and 36-month commitment combine to make it the highest total cost of ownership in the category. The post-Kaseya price trajectory has been steep enough to drive a sustained wave of migrations, and that trajectory has not reversed.
Standout features
- Network Glue add-on for automated network discovery, documentation, and topology diagramming — the most capable network documentation tool in this category.
- Automated password rotation for Active Directory, Microsoft Entra ID, and Microsoft 365 — genuinely best in class for MSPs managing a high volume of credential changes.
- Cooper Copilot AI-assisted SOP generation is included in higher tiers for automated documentation drafting.
- Deep bidirectional integrations with ConnectWise Manage, Autotask, Kaseya BMS, NinjaOne, and Datto RMM — the most complete integration matrix in this category.
- myITprocess add-on for QBR and strategic IT planning workflows built on top of the documentation foundation.
Pricing: IT Glue Basic starts at $29 per user per month with a 5-user minimum on a 36-month term. Select runs $38 per user per month, and Enterprise starts at $44 per user per month. A one-time onboarding fee applies and cannot be waived — community reports put it at roughly $545 and up. Network Glue is a separate $453 per month add-on. All pricing verified May 2026.
Best for: Larger MSPs (10-plus technicians) already running Kaseya products, or MSPs that need the most established integration matrix and are comfortable committing to the 36-month term in exchange for product maturity.
Skip if: You have fewer than five technicians, you do not want a 36-month commitment, or you need self-hosted deployment for compliance reasons. Cloud-only with no exception.
Nolan’s Verdict: IT Glue is still the right call for Kaseya shops with 10-plus technicians where the integration depth genuinely matters. The platform is more mature, the automation is stronger, and the Network Glue discovery tool is still ahead of Hudu Radar. The commercial terms are the tradeoff — and you have to decide if the integration value justifies a 36-month commitment at that price level.
#3. N-able Passportal — Best for N-able-Stack MSPs That Lead with Credentials — 72/100
Passportal earns the third spot because it is the strongest credential-led approach to MSP documentation, with two-way Active Directory sync, credential injection, and tight integration with N-able Take Control for remote support workflows. It is fundamentally a password manager with documentation features layered on top — not a documentation platform with a password vault inside. For MSPs that lead with credential operations and treat documentation as supporting context, that is the right model. For MSPs that need structured client documentation as the primary use case, Hudu and IT Glue are better tools.
The Passportal Site product is worth calling out specifically. It is a rebrandable password management service MSPs can sell directly to clients, which is a real margin opportunity that the other three platforms on this list do not match.
Standout features
- Two-way Active Directory sync that keeps credentials current automatically without manual maintenance.
- Credential injection across systems and files for one-click technician access during support workflows.
- N-able Take Control integration for credential injection directly inside the remote support session.
- Passportal Site — a rebrandable password-as-a-service product MSPs can resell to clients as a revenue line.
- Blink mobile app for password reset in under 60 seconds from a mobile device.
Pricing: Passportal starts at approximately $18 per user per month. The full Documentation Manager bundle is quote-based through N-able partners. Specific MSP partner pricing varies by region and commitment level. All pricing verified May 2026.
Best for: MSPs already running N-able RMM and Take Control who want a credential-first platform, and especially MSPs who want to resell branded password management to clients through Passportal Site.
Skip if: You need a documentation-first platform where structured asset, configuration, and procedure records are the primary workflow. Documentation Manager is the add-on here, not the core product.
Nolan’s Verdict: Passportal is the right call for N-able shops where credential management is the daily operational center of gravity. The Passportal Site reseller margin opportunity is also genuinely underrated — it is one of the cleaner ways to turn a tooling cost into a client-facing revenue line. Outside the N-able ecosystem, the case gets weaker fast.
#4. ITFlow — Best for Cost-Conscious or Self-Hosted MSPs — 65/100
ITFlow earns the fourth slot because it is the only credible open-source option that actually matured into a production-ready stable release, reaching that milestone in 2025 after years of community development. For MSPs willing to handle Linux administration, ITFlow eliminates documentation software as a licensing line item entirely while covering the operational fundamentals: client records, assets, contacts, credentials, basic ticketing, and invoicing under a single GPL-licensed platform.
The score reflects the honest tradeoff. No paid support, no third-party security audit, fewer integrations, and a UI that prioritizes function over polish. Those are real limitations. But zero per-seat licensing cost compounds meaningfully across user count and time, and full data ownership is a legitimate operational advantage for MSPs with specific sovereignty or compliance requirements.
Standout features
- Free under the GPL license with full source code available on GitHub and an active community commit cadence.
- Self-hosted deployment with complete data ownership and no vendor lock-in.
- Unified platform covering client documentation, ticketing, invoicing, and AES-encrypted password storage in one install.
- Client portal for documentation and ticket visibility included at no cost.
- Stable release reached in 2025 — a meaningful milestone that separates it from earlier open-source MSP tools that never left beta.
Pricing: Free under the GPL license. Hosting cost runs $10 to $25 per month for a small VPS deployment. All pricing verified May 2026.
Best for: Solo operators and small MSPs (1 to 5 technicians) comfortable with Linux administration who want full data control and zero per-seat licensing cost.
Skip if: You need vendor-backed support SLAs, deep PSA/RMM integration, or your client compliance requirements include third-party security audits of your documentation platform. ITFlow cannot provide any of those today.
Nolan’s Verdict: ITFlow is not a consolation prize. For a 2-tech MSP with Linux skills and no appetite for a $27 per user per month commitment, it is a legitimate choice and the only one in this category where the licensing cost is zero. The limitations are real but so is the math. Give it a serious evaluation before paying for anything.
Hudu vs IT Glue: which is right for your MSP in 2026?
This is the comparison MSPs are actually making right now. The migration trend away from IT Glue is real, and the question is no longer whether Hudu is a credible alternative — it is whether your specific stack dependencies justify staying.
| Criterion | Hudu | IT Glue |
|---|---|---|
| Starting per-user price | $27/user/month | $29/user/month |
| User minimum | None | 5 users |
| Setup or onboarding fee | None | ~$545 and up (mandatory) |
| Contract term | Annual | 36 months |
| Self-hosted option | Yes — same price as cloud | No |
| Network discovery add-on | Hudu Radar — $9/company/month | Network Glue — $453/month |
| Kaseya integration depth | Solid but narrower | Deepest in the category |
| Official migration tooling | Yes — PowerShell and GUI from IT Glue | Cloud-only, manual export |
| Best fit | 1 to 100 techs, general MSP | 10-plus techs in Kaseya stack |
The contrarian read: IT Glue is still the better platform for Kaseya-stack MSPs with deep integration dependencies. For everyone else, Hudu’s pricing model, commercial flexibility, and self-hosted option make it the default 2026 pick. The IT Glue switching trend on r/msp is real, documented, and accelerating.
A note for MSPs serving regulated industries
If your book is heavy in healthcare (HIPAA), defense supply chain (CMMC), or finance (PCI-DSS, SOC 2), the ranking shifts. IT Glue’s SOC 2 Type II certification and Hudu’s combination of self-hosted deployment plus a SOC 2 report give those two platforms the most defensible compliance posture. For CMMC Level 2 work specifically, self-hosted Hudu on FedRAMP-aligned infrastructure is the cleanest path — IT Glue’s cloud-only architecture sometimes requires additional contractual review with defense clients. ITFlow has not published a third-party security audit and should be evaluated carefully before deploying against regulated client data.
How we ranked these platforms
Each platform was evaluated against a 100-point rubric across six criteria weighted toward MSP operational fit, not enterprise feature counts.
- Documentation Depth (20 pts) — Structured asset, configuration, network, and procedure documentation. Penalizes free-form wikis that lack MSP-specific templates and client separation.
- PSA/RMM Integration Matrix (20 pts) — Bidirectional sync with ConnectWise, Kaseya, Datto, NinjaOne, HaloPSA, Autotask, and N-able. Depth of native integration versus API-only.
- Password and Credential Management (20 pts) — Built-in vaulting with credential injection, audit logging, and time-limited shares. A documentation platform without a real password manager is operationally incomplete for MSP work.
- Pricing Transparency (15 pts) — Penalizes mandatory long-term commitments, hidden onboarding fees, seat minimums, and quote-gate-only pricing that prevents MSPs from self-quoting.
- Multi-Tenant Architecture (15 pts) — Genuine client separation, role-based access, and per-client policy enforcement. Not a customer dropdown on a shared schema.
- Migration Path (10 pts) — Cost and friction of leaving the platform. Every MSP eventually migrates; the cost of leaving is part of the cost of the platform.
No vendor sponsored this post. Rankings reflect publicly available product documentation, vendor partner program details, MSP community discussion on r/msp and MSP Geek Slack, and analyst coverage reviewed in May 2026.
Honorable Mentions
SuperOps includes solid IT documentation as part of its unified PSA-RMM platform, but it is sold as a PSA-first product, and most MSPs evaluating it are choosing between SuperOps and ConnectWise rather than between SuperOps and Hudu. Worth evaluating in our best PSA tools for MSPs roundup.
Confluence is genuinely useful for internal MSP runbooks and SOPs at around $5.75 per user per month, but it lacks MSP-specific structure — no native multi-tenant client separation, no credential injection, no PSA sync. Most MSPs that try it end up adding a real documentation tool alongside it within six months.
BookStack is a polished open-source wiki but is not MSP-aware and requires significant customization to function as a client-facing documentation system. A better fit for internal knowledge management than client documentation.
ITBoost (ConnectWise) was a credible option before development pace slowed after the IT Glue acquisition by Kaseya pushed most MSPs toward the two dominant platforms. Still in market but not a strong greenfield pick in 2026.
FAQ
What is the best IT documentation platform for MSPs in 2026?
Hudu is the best IT documentation platform for most MSPs in 2026. It matches IT Glue on core features — structured documentation, password vault, asset management, knowledge base — at $27 per user per month with no user minimum, no setup fee, and self-hosted deployment at the same price as cloud. The exception is Kaseya-stack MSPs with deep integration dependencies on Kaseya BMS, Datto RMM, or Network Glue, who often still pick IT Glue for the broader integration library.
Is Hudu better than IT Glue for MSPs?
For most MSPs evaluating in 2026, Hudu is the better value: lower per-user price, no 5-user minimum, no onboarding fee, no 36-month commitment, and self-hosting at the same price as cloud. IT Glue is still the stronger pick for MSPs running deep in the Kaseya ecosystem, where the integration depth with Kaseya BMS, Datto RMM, and ConnectWise via Kaseya is more mature. The IT Glue switching trend on r/msp is real and accelerating — but if your stack depends on those integrations, verify Hudu’s current support before committing to a migration.
Can I migrate from IT Glue to Hudu?
Yes. Hudu maintains an official PowerShell migration script and GUI tool on GitHub that migrates companies, contacts, configurations, flexible assets, documents, and passwords from IT Glue. Permissions do not migrate automatically and require reconfiguration after import. Most 10 to 50-tech MSP migrations are completed within a one to two-week window. The migration tooling is actively maintained and is one of the reasons Hudu has become the default migration target for MSPs leaving IT Glue.
Is there a free IT documentation platform for MSPs?
ITFlow is a free, open-source, self-hosted IT documentation and PSA platform under the GPL license. It covers client records, assets, contacts, AES-encrypted credentials, basic ticketing, and invoicing. Hosting costs run roughly $10 to $25 per month for a small VPS. It reached stable release in 2025 and is a legitimate option for solo operators and small MSPs comfortable with Linux administration. It is not the right fit if you need vendor-backed support, deep PSA/RMM integrations, or third-party security audit documentation for regulated client environments.
Sources
- Kaseya. 2025 MSP Benchmark Survey Report. 2025. kaseya.com
- OpenMSP. “Open Source PSA for MSPs: Ready for Production?” 2026. openmsp.ai
- Flamingo. “IT Documentation for MSPs (2026).” 2026. flamingo.run
- Rallied. “IT Glue vs Hudu: Which Documentation Tool Fits Your MSP in 2026.” 2026. rallied.ai
- N-able. “Passportal Pricing and Documentation Manager.” 2026. n-able.com
- ClonePartner. “IT Glue Alternatives (2026): Migration Complexity Compared.” 2026. clonepartner.com
- Flamingo. “IT Glue Alternatives for MSP Documentation.” 2026. flamingo.run
- FitGap. “IT Glue Reviews 2026 and Pricing Notes.” 2026. fitgap.com
- G2. “N-able Passportal Reviews 2026: Details, Pricing, and Features.” 2026. g2.com
- OpenMSP. “ITFlow Vendor Profile.” 2025. openmsp.ai
